Information and legal assistance for refugees from Ukraine

Information leaflets for people fleeing from Ukraine
- Information about the support available after the resettlement of refugees from Ukraine
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Information for Ukrainian citizens fleeing Ukraine, for refugees recognised in Ukraine and for stateless persons and their family members
This document provides you with important information if
- you are a Ukrainian citizen,
- you are a Ukrainian citizen’s family member,
- you have been recognised in Ukraine as a refugee or as a stateless person,
- you are a refugee or stateless person recognised in Ukraine’s family member,
you lived in Ukraine prior to 24 February, and arrived in Hungary on 24 February or later. Persons fleeing Ukraine may enter Hungary at any border crossing without restrictions.
Information for Ukrainian citizens fleeing Ukraine, for refugees recognised in Ukraine
and for stateless persons and their family members (EN)
Информационный лист для перемещённых из Украины граждан Украины, лиц,
получивших статус беженца или лица без гражданства в Украине, и членов их семей (RU)
Інформація для громадян України, які рятуються з України,
визнаних біженців в Україні, для осіб без громадянства та членів їх сімей (UKR)
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Information for those Ukrainian people and refugees who fled Ukraine before 24 February
This leaflet has useful information for you if you legally arrived in Hungary before 24 February 2022 and now you cannot return to Ukraine for the war AND you are a Ukrainian citizen or a family member (wife or husband, partner, children under 18, parents of a Ukrainian children and other relatives, who lived in the same household, even if not Ukrainian citizens) of a Ukrainian citizen, or if you have been recognized as a refugee or stateless person in Ukraine or are a family member of such person.
Information for those Ukrainian people and refugees who fled Ukraine before 24 February (EN)
Інформація для українців і біженців, які евакуювалися з України до 24 лютого (UKR)
Информация для тех граждан Украины и беженцев, которые покинули Украину до 24 февраля (RU)
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Information for non-Ukrainian citizens fleeing from Ukraine
This leaflet has useful information for you if you don’t have Ukrainian nationality, but you lived in Ukraine and you had to leave Ukraine because of the war.
Information for non-Ukrainian citizens fleeing from Ukraine (EN)
Информация для спасающихся из Украины граждан не Украины (RU)
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Information on the protection of children fleeing from Ukraine
Millions of children have been forced to leave Ukraine since the beginning of the war. They are in a particularly vulnerable situation, which is why they require an additional measure of legal and social support.
You can read our information leaflet here.
У вересні шкільний дзвінок пролунає і для дітей з України (UA)
В сентябре школьный звонок прозвенит и для украинских детей (RU)
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Information Note about the legal situation of persons fleeing from Ukraine
This Information Note is addressed to professionals who provide legal assistance to persons fleeing from Ukraine.
Hungarian version of this document is available here.
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Frequently asked questions and answers for refugees from Ukraine
We have gathered recurring questions that refugees from Ukraine have asked our staff and that we have not covered in our information leaflet. The document can be downloaded and distributed in English, Ukrainian and Russian.
Frequently asked questions with answers (EN)
ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ С ОТВЕТАМИ (RU)
ВІДПОВІДІ НА ПОШИРЕНІ ЗАПИТАННЯ (UA)
Downloadable sample applications for refugees obliged to move out
Those who have been forced to move, but wish to remain in their current accommodation with their families, can submit an application to the locally competent Protection Committee. For this, we prepared the following sample applications:
Sample application in Hungarian here.
Sample request’s Russian translation here.
Sample response for accommodation providers to continue to receive the allowance for both parents of underage children
On 1 August, the Hungarian government amended Decree 104/2022 on the care of persons arriving from Ukraine. In violation of the Constitution, government agencies and protection commissions interpret the amended provisions as not including both parents of underage children as eligible for subsidised housing. This creates a difficult situation for families and accommodation providers alike.
The Hungarian Helsinki Committee helps accommodation providers continue to receive the allowance for both parents of minor children. We encourage accommodation providers to send the attached letter to the county government offices and protection commissions to request the daily allowance for both parents. In the meantime, please get in touch with the Helsinki Committee so that we can support you at the earliest possible stage. We are working hard to end this unlawful practice and protect the rights of the people staying with you effectively.
The Hungarian Helsinki Committee assists refugees from Ukraine. Asylum seekers can count on us.
Since 24 February, we have continuously been on duty, doing what we are good at: providing information, free legal assistance and accessible information notes for those who have to flee Ukraine. We are also responding to questions from international organizations and the media about the current situation.
You can contact us here:
ukrainecrisis@helsinki.hu
facebook.com/helsinkibizottsag
We set up a hotline for refugees from Ukraine where we can answer your questions in Russian on Monday: 12-16, Wednesday: 14-18, Friday: 10-14 pm.
Please call us at: +36 70 302 6219
Did you have a problem with our services? Were you harmed in any way when receiving our assistance? Contact us!
Other aid organizations

If you need help with questions that are not legal
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Baptist Aid
The Baptist Aid helps the people fleeing from Ukraine by providing – amongst other things – the following services: information, hot meals, provisional accommodation, organising travels, counselling and help to find a job.
Contact: karpataljaert@baptistasegely.hu
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Cordelia Foundation
Cordelia Foundation provides psychological assistance with psychiatrists, psychologists, special therapists, trained interpreters and other helpers to those people fleeing Ukraine.
Contact details:
- cordelia@cordelia.hu
- wwwfacebook.com/cordeliafoundation
- for Ukrainian or English speaking clients: +36-70-60-9122
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Jesuit Refugee Service
The Jesuit Refugee Service helps the people fleeing from Ukraine with an accommodation programme. The JRS also helps the refugee children’s access to schools by organising teaching material on Hungarian as a foreign language and by organising workshops to children.
Contacts
- jmsz.hu
- info@jmsz.hu
- +36 30 459 8605 Tuesday, Wednesday, and Thursday between 9:00-12:00
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Lutherans
The Lutherans help the people fleeing Ukraine with accommodation, counselling, clothes, food and medicine.
Contact: Andrási Júlia: julia.andrasi@lutheran.hu +36205133152
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Menedék Association
The mobile team of the Menedék Association can help with answering questions related the the following topics: residency, family reunification, applying for jobs, long term settlement, access to health care and information related to education. After a needs assessment, they can also organise programmes for children and access to psychological support.
Contact info: Accommodation centres can apply for the free help here, while private persons providing accommodation should request help via email: menedek@menedek.hu
Menedék Association also provides information and help in cases of workplace exploitation.
Contact info: Victims of workplace exploitation can ask for help by email at safe.employment@menedek.hu or by phone on the free-to-call number: +36 80 625025
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Migration Aid
You can contact Migration Aid if you need
- information about your stay in Hungary. In this case, the SOS Ukraine project can help you. The SOS Ukraine project was established in 2022 in cooperation with the International Rescue Committee (IRC). The aim of the project is to provide accurate and reliable information to people coming to Hungary from Ukraine or wishing to settle here.
Our colleagues are available on weekdays from 9am to 5 pm to provide assistance at the following contact details:
sos@migaid.org
+36 1 998 9150
https://hungary.refugee.info/en-us
https://www.facebook.com/migaid.SOS - temporary accommodation. In this case, contact Migration Aid’s hostel on Madridi Road or Migration Aid’s refugee hostel in Győr. The hostel on Madridi Road provides shelter and care for 1-4 days, while the Győr refugee hostel provides longer-term acommodation.Contact details:Madridi utca 9., Budapest XIII.
madridi@migaid.org
Migration Aid, Madridi,
+36 30 146 6508
https://www.facebook.com/migrationaidmadridi/Hűtőház u. 5., Győr
gyor@migaid.org
Migration Aid Győri menekültszálló
https://www.facebook.com/groups/migrationaidgyor/ - day care for your child. Migration Aid’s Learning Without Borders project provides day care for school-age children of families from Ukraine.Contact details:
Learning Without Borders
lwb@migaid.org
+36 30 2800 618
https://www.facebook.com/migrationaid.lwb/
- information about your stay in Hungary. In this case, the SOS Ukraine project can help you. The SOS Ukraine project was established in 2022 in cooperation with the International Rescue Committee (IRC). The aim of the project is to provide accurate and reliable information to people coming to Hungary from Ukraine or wishing to settle here.
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Mira Ház
Community programmes in Mira Ház on weekdays between 3-7 pm: programmes for children, families, yoga for women, sports, Hungarian language classes, free internet, information provision and a cup of tea. The volunteer mentors trained by Artemisszió also help refugees and private individuals providing accommodation to refugees.
Contacts:
- info@mira.artemisszio.hu
- Messenger: Mira Bokréta
- +36704117135
- https://www.facebook.com/ArtemisszioAlapitvany
- https://www.facebook.com/mirabudapest
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Next Step Association
Next Step Association’s ongoing mental health program is now offering free mental health support for those struggling with the recent changes imposed on them by the war waged on Ukraine. They have set up a free delivery and pick-up centre in their office in the city centre of Budapest, where all those who have fled the Ukrainian crisis are welcome to pick up essential items to make their lives easier. (food & clothes & personal hygiene)
Contact details:
- wellbeing@nextstepeu.org
- https://forms.gle/UkMrspLLBwu3xchu9
- pick up center:
+36 70 323 7552
info@nextstepeu.org
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Hungarian Civil Liberties Union (TASZ)
TASZ is helping to ensure that refugees from Ukraine receive the healthcare they deserve in Hungary. On our website you can find basic information about healthcare access and our email legal helpline team will try to answer any other legal problems you may have in the healthcare system. Feel free to contact us with these questions even in Ukrainian or Russian.
Updates on the protection situation in Hungary

The Hungarian Helsinki Committee provides regular, reliable information on the situation at the Ukrainian-Hungarian border and of refugees fleeing Ukraine due to the Russian invasion.
Our updates on the protection situation in Hungary from 2022:
- 2 March 2022 update
- 7 March 2022 update
- 8 March 2022 update (incorporating the new Government Decree implementing the Council Decision)
- 16 March 2022 update (including an unofficial translation of the Government Decree implementing the Council Decision)
- 11 August 2023 update
Analysis on what Hungary is asking additional funds for from the European Union is here.
Thematic reports from 2023
- Labour exploitation of refugees from Ukraine — Throughout 2022, we observed some reports of unfair labour conditions by applicants or beneficiaries of temporary protection who started to work in Hungary. Most reports complain about an unfair salary (e.g. receiving a substantially lower salary than agreed beforehand) or the fact that persons are employed without a contract.
- The situation of Romani refugees fleeing Ukraine — This short paper summarizes the HHC’s experiences gathered through monitoring visits since the beginning of the war regarding the situation of Romani refugees in Hungary. Due to the strong anti-Roma sentiments in Hungary, many had to face additional hardship during their reception.
We regularly monitor reception facilities where Ukrainian refugees are accommodated throughout Hungary. We summarize our findings in short, thematic reports.
We do what we have always been doing: protect the rights of refugees

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